# Texas Roadhouse Responds After Customer Alleges Repeated Steak Mix-Ups

Kenneth Card says he received sirloin after ordering filet. The chain says one incident was corrected but could not substantiate three.

By The Signal Edition | Business / Restaurants
Published: 2026-10-26T14:15:39Z
Updated: 2026-10-26T14:15:39Z
Canonical: https://www.thesignaledition.com/article/texas-roadhouse-steak-complaint-8ia59r
Image: https://www.thesignaledition.com/media/0da638b962dfb82f340fd7fb92aab78b.webp (Kenneth Card speaks from a chair in a Fox News interview about his Texas Roadhouse steak complaint; credit: Source: Fox News interview video)

## Summary
- Kenneth Card alleged three incorrect steak orders.
- Texas Roadhouse confirmed a correction, not three incidents.

## What Kenneth Card alleged

Texas Roadhouse customer Kenneth Card says he repeatedly received sirloin when he ordered an eight-ounce filet mignon at a restaurant in Forsyth, Illinois. His account concerns three visits, but the chain disputes that number, according to reporting by The U.S. Sun. [4](https://www.the-sun.com/money/17207971/texas-roadhouse-overcharging-cheap-steak-filet-mignon-kenneth-card/)

Texas Roadhouse told Fox News that managers resolved one incident, but it could not establish that the problem happened three times. [2](https://www.foxnews.com/food-drink/man-says-texas-roadhouse-served-him-20-steak-instead-pricier-filet-multiple-times)

In the video, Card said he had ordered a meal costing about $30. According to BroBible's account, he challenged the steak, a server sought another opinion from the kitchen and then acknowledged it was sirloin. Card also said he had worked as a cook and knew different steak cuts. [1](https://brobible.com/culture/article/texas-roadhouse-wrong-steak/)

BroBible published its account on October 12. Its account describes what Card said in his video, not an independently established finding of deliberate substitution. [1](https://brobible.com/culture/article/texas-roadhouse-wrong-steak/)

## Filet and sirloin are separate menu items

The company's official menu lists Hand-Cut Sirloin and Dallas Filet as separate steak dinners. It describes the sirloin as a value-focused option and the filet as its most tender steak. Both come with two sides. The two appear in its Hand-Cut Steaks section, alongside ribeye, strip and other steak options. Those descriptions establish what the company offers, not which cut reached Card's table. [3](https://www.texasroadhouse.com/global-menu)

The menu also distinguishes those dinners from Filet Medallions, which are served with sauce over seasoned rice, and from sirloin combination meals. The distinction matters when reading the complaint: Card described ordering a filet dinner, rather than a generic steak dish. The public menu cannot resolve what happened during the visits he described. [1](https://brobible.com/culture/article/texas-roadhouse-wrong-steak/) [3](https://www.texasroadhouse.com/global-menu)

## Reporting sources
1. [BroBible: Man Orders $30 Filet Mignon At Texas Roadhouse. He Can't Believe What They Bring Him Instead](https://brobible.com/culture/article/texas-roadhouse-wrong-steak/) (2026-10-12)
2. [Fox News: Man warns diners after claiming popular restaurant chain served him cheaper steak 3 times](https://www.foxnews.com/food-drink/man-says-texas-roadhouse-served-him-20-steak-instead-pricier-filet-multiple-times) (2026-10-26)
3. [Texas Roadhouse: Menu](https://www.texasroadhouse.com/global-menu)
4. [The U.S. Sun: Texas Roadhouse blasted for secretly serving cheaper steak to diner then charging him for $30 filet mignon](https://www.the-sun.com/money/17207971/texas-roadhouse-overcharging-cheap-steak-filet-mignon-kenneth-card/) (2026-10-26)